Service Policy

Date of last revision: 6th June 2022

As a web based business we pride ourselves on the customer support resources we have built. Our support pages include regularly updated Frequently Asked Questions (FAQ's), Text and Video tutorials as well as live access to network status and issues.

However we realise that customers often like to get in touch to address a specific issue, ask us a pre or post sales question, or to get some advise about using our services - no matter what questions, concerns or if you just want to chat - we offer a support desk manned from 0900hrs - 1700hrs GMT+1. The support desk can be found at https://hostvision.ng/ and will allow you to view all current and past support requests in a secure environment.

Typically customers hear back from us within 15 minutes of a ticket being raised but at busy or peak times this may be a little longer. If you have not heard back from us in over 24 hours, or if you are not able to access the support desk (but only in these circumstances) please send us an email to: crisis [at] hostvision.com.ng

Complaints / Problems

To report any form of abuse activity (spam, phishing, adware etc) with respect to any Hostvision Cloud Services service or Domain, including incorrect Whois data for a domain, please: Click Here or email abuse [at] hostvision.com.ng

You may also contact us by post at: 14 Fadele Street, Off The Bells Drive, Abanise, The Bells, Ado Odo-Ota, Ota, Ogun State, Nigeria

You can also connect with us (@hostvisionng) via Twitter.

At Hostvision Cloud Services we try our best to keep all Customers happy. However, if You have already submitted a support ticket and Your complaint has not been resolved to Your satisfaction, please follow the steps below in order to escalate the issue;

Stage 1: Contact us, putting Your complaint in writing to us, at: Hostvision Cloud Services, 14 Fadele Street, Off The Bells Drive, Abanise, The Bells, Ado Odo-Ota, Ota, Ogun State, Nigeria;

Stage 2: We will respond to Your complaint, following receipt of Your letter. Our Complaints Department will thoroughly investigate any issues raised and propose a course of action for resolution. You should receive our response within 14 days of us receiving Your letter;

Stage 3: If you remain dissatisfied with our response you may escalate it to Adeolu Adeyemi (Owner) who will review your issues personally and endeavour to provide a response within 14 days. Your complaint should be marked urgent and sent to: Adeolu Adeyemi (Owner), Hostvision Cloud Services, 14 Fadele Street, Off The Bells Drive, Abanise, The Bells, Ado Odo-Ota, Ota, Ogun State, Nigeria;

In order to keep you as informed as possible, complaints and communications sent to us via the online Customer Portal shall be acknowledged within 12 hours, complaints received by post will be acknowledged within 3 days.