Date of last revision: 6th June 2022
We appreciate that sometimes users need to experience a product before being completely satisfied with the level and range of service. For this reason we allow customers a 5 day money back guarantee on all new orders (includes Hosting Products, Reseller Accounts and VPS orders). During this time if you decide our products are not suitable for your needs we will offer you a refund of your hosting fees in FULL - no quibbles. Refunds will be issued to the original payment method only.
Unfortunately we are not able to refund domain names or product extra's, however we will be more than happy to help you re-direct them to an alternative hosting company, or transfer the domains away from us at no charge.
To request a refund on your order to should contact us immediately via the support desk.
In most circumstances we do not offer compensation or refunds to users outside of the above time scale. This includes following periods of website unavailability or downtime, and due to loss of data or services. Many web hosting service providers like to baffle their customers with promises of 99.99999% uptime but usually this is nothing more than marketing speak. We instead offer our customers live monitoring data including uptime and response times for our servers to allow customers to make a decision for themselves. Users are strongly advised to keep regular backups of their files and encouraged to work with us during any downtime period. We always strive to provide 100% uptime however due to the nature of the internet, hardware and connectivity /network issues this is not always possible. If a user decides that they wish to terminate a contract this will be dealt with on an individual basis, however no refunds or compensation will be offered in any other circumstances. We accept NO responsibility for loss of earnings or business due to websites being unavailable.
If you have any questions, concerns or just want to chat - please contact us via the support desk*.
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